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Shipping Policy
At Graxely, we aim to provide fast and reliable shipping across Pakistan. Here’s everything you need to know about our shipping process.
1. Shipping Rates and Delivery Times
- Standard Shipping
- Cost: PKR 200
- Delivery Time: 3-5 business days
2. Processing Time
- Orders are usually processed within 2-3 business days after receipt.
- After processing, you will receive an email with tracking details for your order.
3. Shipping Locations
- We ship to all major cities and towns in Pakistan.
4. Tracking Your Order
- Once your order is shipped, you will receive an email with a tracking number.
- You can use this tracking number to monitor your shipment on the courier’s website or app.
5. Shipping Issues
- For any shipping-related issues such as delays or missing packages, please contact our customer service team at higraxely@gmail.com.
- We are here to assist you in resolving any issues as quickly as possible.
6. Address Changes
- If you need to update your shipping address after placing an order, please contact us immediately.
- We will try our best to update the details before the order is dispatched.
7. Lost or Stolen Packages
- Graxely is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
- If your package is lost or stolen, please contact the shipping carrier directly or reach out to our customer service team for assistance.
8. Returns and Exchanges
- For information on returns and exchanges, please refer to our Return Policy page.
9. Contact Us
- Email: higraxely@gmail.com
- WhatsApp: +92 339 9090192
Thank you for choosing Graxely. We look forward to delivering your order with care.
Have a question?
The Ordinary Alpha Arbutin Face Wash is a brightening and gentle cleanser designed to remove impurities while reducing the appearance of dark spots and uneven skin tone. Infused with alpha arbutin, it targets hyperpigmentation and promotes a clearer, more radiant complexion. This non-drying formula is suitable for daily use and all skin types, including sensitive skin.
Key Benefits
- Brightens Skin Tone – Alpha arbutin helps fade dark spots and hyperpigmentation.
- Deep Cleansing – Effectively removes dirt, oil, and impurities while being gentle on the skin.
- Hydrating Formula – Maintains the skin’s natural moisture barrier, preventing dryness.
- Gentle & Non-Irritating – Suitable for all skin types, including sensitive skin.
- Daily Use – Ideal for morning and night to maintain a brighter, clearer complexion.
How to Use
- Apply a small amount of The Ordinary Alpha Arbutin Face Wash to damp skin.
- Massage gently in circular motions to cleanse the face.
- Rinse thoroughly with fresh water and pat dry.
- Use twice daily – morning and night – for optimal results.
Key Ingredients
- Alpha Arbutin – Helps reduce dark spots, blemishes, and hyperpigmentation.
- Purified Water – Provides a clean and gentle base for the formula.
- Glycerin – Moisturizes and soothes the skin for a soft finish.
- Citric Acid – Balances the skin’s natural pH level for a healthy complexion.
Return Policy
At Graxely, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a hassle-free return process.
1. Return Eligibility
- Contact Us Within 7 Days: If you're not happy with your purchase, please contact us within 7 days of receiving your order to initiate a return.
- Product Condition: Items must be unused, unopened, and in their original condition, with all tags and packaging intact.
- Non-Returnable Items: Skincare, makeup, fragrances, and any personalized or used items are not eligible for returns due to hygiene reasons.
2. How to Initiate a Return
To start a return, follow these steps:
- Email Us: Contact our customer service team at higraxely@gmail.com with your order number and reason for return.
- Prepare Your Package: Securely pack the item(s) in the original packaging.
- Ship the Return: Once your return is approved, we will provide you with the return address. Please send the package via a trackable shipping method.
3. Refunds
- Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days via your original payment method.
- Shipping fees are non-refundable, and you are responsible for return shipping costs.
4. Exchanges
- If you need to exchange an item (e.g., different shade, fragrance, or product), please mention it when contacting us.
- The exchange will be processed once we receive and verify the original item meets our return conditions.
5. Damaged or Defective Items
- If you received a damaged or defective product, please contact us immediately at higraxely@gmail.com with pictures of the item.
- We will replace the item or issue a refund at no additional cost.
6. Non-Returnable Items
- Skincare, makeup, and fragrances (for hygiene reasons)
- Gift cards
- Final sale or discounted items
- Personalized or customized products
7. Contact Us
- Email: higraxely@gmail.com
- WhatsApp: +92 339 9090192
Thank you for shopping with Graxely. We appreciate your trust and are committed to providing the best experience possible.
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Leave a Review
Customer Reviews :
Ali Khan
"This is an amazing product! I absolutely love it! Highly recommend."
★★★★★
Fatima Malik
"Great quality! Definitely worth the price."
★★★★☆
Usman Ahmed
"Super comfortable and stylish."
★★★★★
Ayesha Siddiqui
"A must-have in my wardrobe. Very satisfied with the purchase."
★★★★☆
Hassan Iqbal
"Excellent quality! Would buy again."
★★★★★
Zara Ali
"Very happy with the product, fits perfectly!"
★★★★☆
Bilal Sheikh
"Top-notch quality, arrived on time."
★★★★★
Amna Saeed
"The design is unique and looks great."
★★★★☆
Imran Nawaz
"Best cap I've ever purchased."
★★★★★
Sana Javed
"I love how it fits and feels."
★★★★☆
