Shipping Policy

At Graxely, we aim to provide fast and reliable shipping across Pakistan. Here’s everything you need to know about our shipping process.

1. Shipping Rates and Delivery Times

• Standard Shipping
  • Cost: PKR 200
  • Delivery Time: 3-5 business days

2. Processing Time

• Orders are usually processed within 2-3 business days after receipt.
• After processing, you will receive an email with tracking details for your order.

3. Shipping Locations

• We ship to all major cities and towns in Pakistan.

4. Tracking Your Order

• Once your order is shipped, you will receive an email with a tracking number.
• You can use this tracking number to monitor your shipment on the courier’s website or app.

5. Shipping Issues

• For any shipping-related issues such as delays or missing packages, please contact our customer service team at higraxely@gmail.com.
• We are here to assist you in resolving any issues as quickly as possible.

6. Address Changes

• If you need to update your shipping address after placing an order, please contact us immediately.
• We will try our best to update the details before the order is dispatched.

7. Lost or Stolen Packages

• Graxely is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
• If your package is lost or stolen, please contact the shipping carrier directly or reach out to our customer service team for assistance.

8. Returns and Exchanges

• For information on returns and exchanges, please refer to our Return Policy page.

9. Contact Us

• Email: higraxely@gmail.com
• WhatsApp: +92 339 9090192

Thank you for choosing Graxely. We look forward to delivering your order with care.