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Shipping Policy
At Graxely, we aim to provide fast and reliable shipping across Pakistan. Here’s everything you need to know about our shipping process.
1. Shipping Rates and Delivery Times
- Standard Shipping
- Cost: PKR 200
- Delivery Time: 3-5 business days
2. Processing Time
- Orders are usually processed within 2-3 business days after receipt.
- After processing, you will receive an email with tracking details for your order.
3. Shipping Locations
- We ship to all major cities and towns in Pakistan.
4. Tracking Your Order
- Once your order is shipped, you will receive an email with a tracking number.
- You can use this tracking number to monitor your shipment on the courier’s website or app.
5. Shipping Issues
- For any shipping-related issues such as delays or missing packages, please contact our customer service team at higraxely@gmail.com.
- We are here to assist you in resolving any issues as quickly as possible.
6. Address Changes
- If you need to update your shipping address after placing an order, please contact us immediately.
- We will try our best to update the details before the order is dispatched.
7. Lost or Stolen Packages
- Graxely is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
- If your package is lost or stolen, please contact the shipping carrier directly or reach out to our customer service team for assistance.
8. Returns and Exchanges
- For information on returns and exchanges, please refer to our Return Policy page.
9. Contact Us
- Email: higraxely@gmail.com
- WhatsApp: +92 339 9090192
Thank you for choosing Graxely. We look forward to delivering your order with care.
Have a question?
The Physiogel Scalp Care Shampoo & Conditioner is specially designed to cleanse, nourish, and protect sensitive and dry scalps. Formulated with gentle, dermatologically-tested ingredients, this duo helps maintain a healthy scalp while keeping your hair soft, smooth, and manageable. It is free from harsh chemicals, making it ideal for sensitive skin and everyday use.
Key Benefits:
Gentle Cleansing – Mild formula effectively removes impurities without stripping the scalp’s natural oils.
Soothes and Hydrates – Relieves dryness and irritation while providing lasting moisture.
Scalp Barrier Protection – Supports the scalp’s natural protective barrier for healthier hair and scalp.
pH-Balanced Formula – Maintains the natural pH of the scalp to prevent dryness and irritation.
Hypoallergenic & Dermatologist-Tested – Safe for sensitive and reactive skin types.
Physiogel Scalp Care Shampoo:
- Cleanses gently without causing dryness or irritation.
- Restores Moisture to dry and sensitive scalps.
- Suitable for Daily Use and all hair types.
How to Use:
- Apply to wet hair and gently massage into the scalp.
- Rinse thoroughly with lukewarm water.
- Follow with Physiogel Scalp Care Conditioner for best results.
Return Policy
At Graxely, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a hassle-free return process.
1. Return Eligibility
- Contact Us Within 7 Days: If you're not happy with your purchase, please contact us within 7 days of receiving your order to initiate a return.
- Product Condition: Items must be unused, unopened, and in their original condition, with all tags and packaging intact.
- Non-Returnable Items: Skincare, makeup, fragrances, and any personalized or used items are not eligible for returns due to hygiene reasons.
2. How to Initiate a Return
To start a return, follow these steps:
- Email Us: Contact our customer service team at higraxely@gmail.com with your order number and reason for return.
- Prepare Your Package: Securely pack the item(s) in the original packaging.
- Ship the Return: Once your return is approved, we will provide you with the return address. Please send the package via a trackable shipping method.
3. Refunds
- Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days via your original payment method.
- Shipping fees are non-refundable, and you are responsible for return shipping costs.
4. Exchanges
- If you need to exchange an item (e.g., different shade, fragrance, or product), please mention it when contacting us.
- The exchange will be processed once we receive and verify the original item meets our return conditions.
5. Damaged or Defective Items
- If you received a damaged or defective product, please contact us immediately at higraxely@gmail.com with pictures of the item.
- We will replace the item or issue a refund at no additional cost.
6. Non-Returnable Items
- Skincare, makeup, and fragrances (for hygiene reasons)
- Gift cards
- Final sale or discounted items
- Personalized or customized products
7. Contact Us
- Email: higraxely@gmail.com
- WhatsApp: +92 339 9090192
Thank you for shopping with Graxely. We appreciate your trust and are committed to providing the best experience possible.
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Leave a Review
Customer Reviews :
Ali Khan
"This is an amazing product! I absolutely love it! Highly recommend."
★★★★★
Fatima Malik
"Great quality! Definitely worth the price."
★★★★☆
Usman Ahmed
"Super comfortable and stylish."
★★★★★
Ayesha Siddiqui
"A must-have in my wardrobe. Very satisfied with the purchase."
★★★★☆
Hassan Iqbal
"Excellent quality! Would buy again."
★★★★★
Zara Ali
"Very happy with the product, fits perfectly!"
★★★★☆
Bilal Sheikh
"Top-notch quality, arrived on time."
★★★★★
Amna Saeed
"The design is unique and looks great."
★★★★☆
Imran Nawaz
"Best cap I've ever purchased."
★★★★★
Sana Javed
"I love how it fits and feels."
★★★★☆
