Return Policy

At Graxely, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a hassle-free return process.

1. Return Eligibility

• Contact Us Within 7 Days: If you're not happy with your purchase, please contact us within 7 days of receiving your order to initiate a return.
• Product Condition: Items must be unused, unopened, and in their original condition, with all tags and packaging intact.
• Non-Returnable Items: Skincare, makeup, fragrances, and any personalized or used items are not eligible for returns due to hygiene reasons.

2. How to Initiate a Return

To start a return, follow these steps:

• Email Us: Contact our customer service team at higraxely@gmail.com with your order number and reason for return.
• Prepare Your Package: Securely pack the item(s) in the original packaging.
• Ship the Return: Once your return is approved, we will provide you with the return address. Please send the package via a trackable shipping method.

3. Refunds

• Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5-7 business days via your original payment method.
• Shipping fees are non-refundable, and you are responsible for return shipping costs.

4. Exchanges

• If you need to exchange an item (e.g., different shade, fragrance, or product), please mention it when contacting us.
• The exchange will be processed once we receive and verify the original item meets our return conditions.

5. Damaged or Defective Items

• If you received a damaged or defective product, please contact us immediately at higraxely@gmail.com with pictures of the item.
• We will replace the item or issue a refund at no additional cost.

6. Non-Returnable Items

• Skincare, makeup, and fragrances (for hygiene reasons)
• Gift cards
• Final sale or discounted items
• Personalized or customized products

7. Contact Us

• Email: higraxely@gmail.com
• WhatsApp: +92 339 9090192

Thank you for shopping with Graxely. We appreciate your trust and are committed to providing the best experience possible.